Practical information

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New patients

Before the first appointment, new patients are asked to fill out a form with their personal information, which we will keep confidential and use only to enter it into our database and create a personal record.

During the initial consultation, the general practitioner will ask the new patient if he is suffering from any illness and if he is taking any medications.If you want to facilitate this process, you can make a list of all medications and dosage at home. This is essential information when prescribing your prescription.

Consultation

At our medical center, we work by appointment, which you can request by calling 966 86 07 04 from 8:30 a.m. to 10 a.m. Monday through Friday.

If your complaint is urgent you can usually visit the same morning.

Failure to keep the appointment without giving 24 hours notice requires the patient to pay the price of the consultation.

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Opening hours

 

Monday through Friday: 8:30 a.m. to 1 p.m.

Saturday and Sunday: closed

On the Our Team page you will find each doctor’s consultation hours, as each doctor has their own schedule.

Home visit

 

If the patient cannot come to our medical center for medical reasons, the doctor will make a home visit with you.

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Emergency numberRed Cross

If you need to see a doctor outside clinic hours, please call the emergency number: +34 634 210 754.

This number is for urgent medical problems only. For other non-emergency medical problems or to make an appointment with one of our doctors, call the clinic’s general number on weekdays from 8:30 to 10:00 a.m.

If, after a phone call, the physician on duty believes that immediate medical attention is necessary, an ambulance is sent to the patient’s home. Because the doctor works in a very large area, the wait time for a doctor can be considerably longer than for an ambulance before it reaches your home.

Recipes

Prescriptions for your medications will be written out by your doctor during the consultation.

For repeat prescriptions is no need to go to the clinic, you can request them by email:
centromedicoalfaz@gmail.com
.

Do include the following information: drug name and daily dose (usually in milligrams).

To confirm that your recipe is ready, you will receive an email. Please pick up prescriptions at the practice before 1 p.m.

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Hospital visits

Once a week, one of our doctors visits our hospitalized patients.

The situation may arise that due to lack of communication, both with the hospital and with the patient, our center was not properly informed of said hospitalization.

In this case, it is advisable that the patient himself, or a loved one, communicate a hospitalization to the family physician as soon as possible.

Specialists

 

Our center employs specialists from a variety of medical disciplines.

Depending on the insurance coverage you have, you may have to advance the consultation yourself. Whether the insurance company pays directly to us depends on the policy terms.

You can go directly to the family doctor, but for diagnostic tests or to be treated by a specialist, some Spanish insurance companies , such as ASSSA, for example, require prior authorization from the insurance company.

For Dutch insurance, a visit to the family doctor is always covered but for additional examination you will need a referral letter from your family doctor.

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Thrombosis Service

 

For the thrombosis service, you can visit us at Centro Medico Alfaz on Mondays, Wednesdays and Fridays from 8:30 to 9:30 a.m. without an appointment. Some explanation of blood thinners can be found at:

https://www.youtube.com/watch?v=2Wfj8s1_ScA

Thrombosis Service

 

If, after a phone call, the physician on duty believes that immediate medical attention is necessary, an ambulance is sent to the patient’s home. Because the doctor works in a very large area, the wait time for a doctor can be considerably longer than for an ambulance before it reaches your home.